Best HelpDesk Solutions For Small Business – Types of Help desk Solutions 2023 : A helpdesk solution is a must for any business. It provides a central point from which all employees can request and track IT support. By implementing one, you’ll be able to improve your customer service, assist your staff more efficiently, and make it easier to keep track of your IT expenses. When looking for a helpdesk solution, it’s important to consider the features that are most important to your business.
There are a number of helpdesk solutions on the market, and it can be hard to decide which one is best for your business. Before you make a decision, it’s important to understand the different types of helpdesk solutions and what each one offers.
Types of Helpdesk Solutions
There are four main types of helpdesk solutions: on-premises, cloud-based, hosted, and hybrid. On-premises solutions are software that you install on your own servers. Cloud-based solutions are software that is hosted by the provider and accessed over the internet.
Web Help Desk Software
Also referred to as cloud-hosted or software-as-a-service (SaaS), web help desk is hosted on the vendor’s server. The application is then rented out to companies for a monthly or annual rate that usually includes technical support, system maintenance and upgrade, and data backup.
Subscribers access the help desk via the vendor’s website or a locally installed desktop or mobile app. Likewise, data such as queries, tickets, customer profiles, and support analytics are saved on the vendor’s server.
On-Premise Help Desk Software
On-premise help desk is a licensed proprietary software that a company buys and installs in its own server to run the system. System maintenance and data backup become the responsibility of the company, unless it pays for a separate plan that guarantees technical support. An on-premise help desk usually involves a one-time setup fee. A scheduled upgrade may require a separate fee though.
The main benefit of an on-premise help desk is that the company owns and hosts the system; thus, it has complete control over data security and privacy of information. Similarly, an on-premise help desk is customized to the needs of the company. Integration with the company’s other business systems–CRM, accounting, sales, etc.—is expected to be more seamless than with a cloud-hosted solution.
Enterprise Help Desk Software
These are best help desk software solutions with robust features, featuring complex modules other than standard help desk features such as ticketing, time tracking, and knowledge base. Some of the more complex enterprise help desk modules include IT asset management, account management, service request fulfillment, and survey management.
Aside from the scale of its functions, its main difference from a web help desk that targets small businesses is that the former also addresses internal support. For large companies, different departments require a constant and efficient way to request and get support, especially when it comes to asset management and technical assistance.
Thus, an aerospace engineering facility, for example, requires an enterprise help desk to ensure its teams are getting technical support from the right department and at the right time. Likewise, most enterprise help desk services are customized to fit a company’s workflows; if not, the help desk is at least packaged to cater to a particular industry featuring its standard protocols.
Open-Source Help Desk Software
This is one of the popular help desk software types as some of these apps are offered free. An open source help desk allows developers to access its source code, as opposed to proprietary software that requires user license and permission to access the source code or prohibits it entirely.
This means an open source help desk can be modified or enhanced beyond the level of simple integration and adding plugins. Developers can add features or modify processes or fix bugs in the system. Open source help desk will suit best a company with programming capabilities and a skilled IT departament that can handle the flexibility such type of software provides. Nowadays, companies can choose from a wide list of open source help desk software services available in the market today.
There are a lot of different helpdesk solutions on the market, and it can be tough to decide which one is right for your business. Here are some things to consider when choosing a helpdesk:
- What kind of support do you need?
- How many users do you have?
- What kind of features are important to you?
- How much do you want to spend?
- What’s the company’s size and culture?
A helpdesk solution can help your business manage customer support requests more effectively. This article provides a list of the features you should look for in a helpdesk solution, as well as a few tips on how to choose the right one for your business.
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Top Help Desk Software of 2022
- Help Scout
- SysAid
- Hiver
- Freshdesk
- Jira Service Desk
- Zendesk
- Zoho Desk
- Front
- Gorgias
- Kustomer
- Spiceworks
This blog post is about a helpdesk solution that can help your business manage customer support requests. The helpdesk solution is easy to use and can be customized to meet your specific needs. To learn more about this solution and how it can help your business, please visit our website.